Matchbox 2 stuck on Initializing when conforming Nuendo

Matchbox
1

Hello,

I am trying to complete a conform in Nuendo 15 and after attempting to run it, the reconform loading box pops up but is stuck on Initializing and 0% progress.

I have reinstalled Matchbox to the latest version and I’m on macos 26.3.1

Any clues to what might be going on? Let me know what further info I can attach to this to help clear it up?

Thank you
P

2

Hi.
If you can check the log files for both Matchbox and Matchbox_Nuendo after doing this we might have some clues.
[YOURUSER]/Library/Logs/

3

Thank you for your response! I missed it when it came through but checked in now because I would love to get this up and running again.

Today I tried to generate a shot track without any luck. I had a look at the logs file and although most of it is somewhat beyond me, the below section looked like a potential culprit. I did some googling and have tried deactivating and reactivating security permissions (automation and accessability) and restarted both programs and my computer.

Any suggestions are much appreciated! Thank you :folded_hands:

================ APPLE SCRIPT SETUP ===============
AS error:{
NSAppleScriptErrorAppName = “System Events”;
NSAppleScriptErrorBriefMessage = “Can\U2019t get application process 1 whose creator type = “PTul”. Invalid index.”;
NSAppleScriptErrorMessage = “System Events got an error: Can\U2019t get application process 1 whose creator type = “PTul”. Invalid index.”;
NSAppleScriptErrorNumber = “-1719”;
NSAppleScriptErrorRange = “NSRange: {43, 58}”;
}
ERROR 984756: Failed to initialise system events access

4

Can you please send the log file from that failed attempt? Also there should be another folder named Matchbox_Nuendo with its own logs.

5

In the fodler called Matchbox_Nuendo there are no log files but a single file named the same as the folder. I have put this file and a dummy attempt at reconforming that resulted in the same ‘initializing’ popup being stuck.

you can find the files here - Dropbox

Thank you

6

Yeah, nothing unusual in those logs unfortunately.
TBH I wasn’t even aware of Nuendo 15 being released. Maybe there’s something they broke.

Do you maybe have you session starting before 00hr? or have it starting very slightly off the grid?
Sometimes you can fix those by changing to 01:00:00:00 and then back to 00:00:00:00.

Failing that could you please send a video capture of what you’re doing to the support… at… e-mail address. Maybe there’s something obvious.