Matchbox Can't find helper Plugin Win 10

#1

Hello!

I have a matchbox error saying “can’t find the Helper Plugin”.
I did everything recommended to prepare the conform like Undo 4, deactivate Tracks, ect.

I am on Win 10, Pro Tools Ultimate 2020, last week it was still working, I didn’t change the system…
What can I do ? Any ideas…?!
I saw a similiar post but it is on Mac, so don’t know how to learn from it…
Thank you!
Best regards, Jonathan

#2

First of all, make sure the helper plugin is open. Find it in the audio suite menu.
If it’s still complaining, reach out on our support @ email address and we can dig deeper and figure it out.