Pro Tools crash when loading helper plug-in

Matchbox
#1

Hello,

I’m on PT 2022.4 and a M1 Mac Mini.
Pro Tools is crashing when I try to re-conform. Usually it crashes right away when I hit re-conform and it tries to open the Matchbox Helper plug-in.
I’ve also tried to open the Matchbox Helper plug-in on my own and that on its own has crashed Pro Tools.
It has opened on very few occasions, so with the plug-in open I tried to run the re-conform and it said the helper plug-in was not found (even though it was open in Pro Tools as audiosuite).

I checked iLok updates, rebooted system, re-installed Matchbox.
Only thing I haven’t tried yet is updating my Pro Tools version, can this be the issue?

Thank you.

#2

This is something which started recently and we think the macOS might have changed something which is triggering it. The next release of MB has a workaround. I’m including here a link to the unreleased beta (which is probably the build which becomes the offical 1.5.19)

https://www.dropbox.com/s/j812ykltxud05th/Matchbox_1.5.19_20230607.zip?dl=1

#3

thanks for the link- that fixed the problem - which for me wasn’t a PT crash, it just wouldn’t find the helper (though it was running). PT2023.6/Ventura 13.3.1

#4

Thanks very much, that seems to have fixed it for me as well!