Matchbox V1.5.19 Crashing Pro Tools 2023.9 and 2023.6 during reconform

Matchbox
#1

Hi! I’ll try to add more info as I try different options, but so far It is consistently crashing on a film reconform with a lot of content (2.5 hour TRT in 8 reels, about 100 tracks deep). I’ve tried using and not using the Pro Tools Scripting API, and I’ve tried turning off Pro Tool’s auto-backup in case it MB was trying to access inaccessible UI elements. EdiLoad successfully completes the same conform (I say that because although Pro Tools is the app that is crashing, I do think it has to do with an interaction with MB. I also had MB crash once today after Pro Tools Crashed) I can provide crash reports if needed.

Thanks!
Dustin

#2

I will wager that you have folders and they are closed.
There’s always been a bug in Pro Tools where certain edits performed on closed folder cause a crash.
It’s not Matchbox - if you perform the same copy/paste manually it will also crash.

If ediload is getting thru the list then I bet the list is different.

If it turns out the closed folders are the issue I would LOVE to get a copy of the session to send to Avid. I’ve never managed to get one of a user.

#3

There are definitely folders and some of them are absolutely closed :slight_smile: I’ll try again in the morning with the folders open to see if that solves the issue. Sadly I can’t send the session with media as it’s NDA’d and not my property :sob:

#4

RE Different lists, I’m sure there were differences as each program generated its own list based on the EDLs… is matchbox able to export a change list EDL?

#5

I would guess the media is unnecessary. If you can send it we can get this thing fixed finally.

1 Like
#6

BTW I redid the conform with all folders open (there was a closed nested folder) and it worked a treat. Thanks for the quick response. Where should I send the file to? and I assume the matchbox file would be helpful as well?

#7

Damn. So the bug is still there in Pro Tools. I would love to pass on that session to Avid - and yes, the MB project file too.

#8

Is there an email I should send the files to?
Dustin

#9

Oh, sorry.
Support at the cargo cult dot nz.